Return & Refund Policy

At SmartronCart, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

Returns

You may request a return within 7 days of receiving your order.

The item must be unused, in original condition, and in original packaging.

Products damaged due to misuse or normal wear and tear are not eligible for return.

If you receive a damaged, defective, or incorrect item:

1. Contact us within 48 hours of delivery

2. Share clear photos or videos of the product

3. We will arrange a replacement or full refund after verification

Once your return is approved and the product is received:

1. Refunds will be processed within 5–7 business days

2. For prepaid orders, the amount will be credited to your original payment method

3. For Cash on Delivery orders, refunds will be made via bank transfer or UPI

The following items cannot be returned:

1. Items on clearance or sale

2. Gift cards

3. Products marked as “non-returnable”

1. If the return is due to our mistake (damaged or wrong product), we will cover the shipping cost

2. Otherwise, return shipping charges may be borne by the customer